In doing so, many aspects of the Association have improved, including the pool cabana area, which now features new furniture and a remodeled built-in shower for all residents. With the help of Kevin Olswang and his team of landscape professionals at O&L Landscape, entry planters have been redesigned, and the irrigation is operating more efficiently.  Dior Scott of the Architectural Control Committee has dedicated numerous hours consulting with architectural professionals who have made the plans for new exterior light fixtures a reality. Not only do the new light fixtures bring old world charm, they also provide better illumination throughout the community.

Please join us in congratulating the Board of Directors, vendors of the community, and the membership who have all played an essential part in improving the overall appearance at Country Club Villas of Mesa Verde.

Country Club Villas Board of Directors

New Era is constantly adapting and tweaking the services we provide to our homeowners so we can ensure the highest quality of customer service. With that said, we’re proud to be introducing a new form of violation and work order technology – Tracer Pro.

Tracer Pro provides our Community Managers with essential tools in the field to effectively process violations and work orders – wirelessly. With the help of a Windows Mobile powered smartphone, our managers can look up a homeowner’s address, search for the specific violation template, take a photo of the violation with GPS coordinates, and finally save, and sync the violation information back to the office. The steps I just outlined take about a minute to complete.

Below is a simple network map of how the system operates:

A simple outline of the Tracer Pro process.

Our Board of Directors love Tracer Pro for a few reasons:

1) Some Directors like to accompany the manager during the inspection process, Tracer Pro helps speed up the inspection while maintaining the accuracy of the violation. It provides a more efficient walk-through process for all parties involved.

2) When it’s time to review violations or work orders at a Board of Directors meeting, Tracer Pro delivers an easy-to-read, automatically generated report to simplify the discussion. Board Members can see how many letters have been sent to each homeowner and where each homeowner stands in accordance with the Association’s fine schedule.

3) Photos embedded within the letter clearly show the violation, and remove the possibility of homeowner’s claiming their home was NOT in violation of the CC&Rs.

Here’s a sample letter:

Notice the picture on the upper right side of the document.

As you can see, the letter is properly formatted, includes the correct information, includes a photo, and saves everyone valuable time.

This post will be the first of a few outlining Tracer Pro, next time I’ll preview the actual application on the phone, with screen shots – so you’re able to see through the eyes of a manager.

Join us as we move forward into a NEW ERA.

Last year, volunteers collected over 768 pounds of recyclables and 732 pounds of trash! Concluding the event, a complimentary lunch at the Community Center is provided to all volunteers.

Volunteer Connection Day is a wonderful opportunity for residents to get involved in their City and to give something back to the community. The trail clean-up project is ideal for families and residents of all ages and abilities. If interested, be sure to send an email to customerservice@newerapm.com, or contact Todd Smyser, Community Services Senior Leader for the City of Laguna Hills at 949-707-2690.

We hope to see you there!

http://yourcommunityname.com/m

Just add a “/m” to the end of your community’s website, and you will be redirected to the mobile friendly version of the site!

Questions, comments or recommendations? Send an email to: customerservice@newerapm.com

That’s why communication with your management company shouldn’t be difficult. If an emergency issue arises, please call our main office line at 888-305-5730, and then wait for the emergency line prompt. If you’d like to send an email instead, don’t hesitate, and send a message to customerservice@newerapm.com.

We’re here to launch your community into the New Era- but who said there wasn’t going to be any unexpected bumps along the way?

New Era Property Management, Inc. is extremely excited to announce the launch of our brand new, visually stunning and user friendly website:

www.newerapm.com

The NEW New Era PM.com brings a bold, and refreshing design change to the table, but also includes a multitude of tools to increase the level of service we strive to provide to our current and prospective customers on a daily basis.

The NEW New Era PM.com offers a variety of features, including, but not limited to:

-       Request a proposal for your community.

-       Sign up for the New Era PM.com monthly newsletter.

-       Place a service request/work order for your community.

-       Catch up in the “Recent News” section to find out what’s going on in the world of New Era.

-       Browse through our featured vendor section, where you can find proven, licensed professionals who can get the job done right. (Insurance, Gen. Contractors, etc.)

-       Find out more about New Era, in the “About Us: section.

-       Find out what our customers are saying in the “client testimonial” section.

-       Check out our services, and what sets New Era apart from the competition.

-       Sign into your community web site.

And much, much more….

As we launch our brand new website today, we encourage everyone to take a few minutes and browse the site, provide feedback, ask questions and submit comments so New Era can continue to provide the best experience for our customers. Finally, I invite everyone to become a fan of us on Facebook, follow us on Twitter, and visit our company profile on Linked IN. Links to all sites can be found at the bottom of this page.