Whether you're a property owner evaluating our services or a resident managing your home, we've answered the most common questions below.
Frequently Asked Questions
We charge a flat monthly management fee based on the rental amount, plus standard leasing and renewal fees. There are no hidden charges, no vendor invoice markups, and no "administration" fees. We'll walk you through our complete fee schedule during your free consultation, so you know every line item before you sign.
We serve Houston and the Greater Houston metro area, including Sugar Land, Katy, Pearland, The Woodlands, Spring, Cypress, and surrounding communities. We specialize exclusively in single-family homes and small multifamily properties — duplexes, triplexes, and fourplexes.
Residents pay online through a secure portal via ACH, debit, or credit card. Rent is due on the 1st of each month, and late fees are automatically assessed per the lease terms if payment is not received by the grace period. You can monitor payment status in real time through your owner portal — no need to call us or wait for a report.
We follow a consistent, Texas-compliant process: late fees are assessed, automated reminders sent, and formal notices posted on the required legal schedule. If a payment plan can preserve your cash flow and avoid eviction costs, we'll propose it with the numbers. If eviction becomes necessary, we coordinate the filing, court appearance, and turnover — keeping your vacancy window as short as possible.
We perform a move-in inspection (at lease start), a mid-lease inspection (at the 6-month mark), and a move-out inspection (at lease end). Each includes full photo documentation and a written report, uploaded directly to your owner portal within 48 hours. We also conduct periodic drive-by exterior checks.
Residents submit requests through the online portal. Requests are triaged by priority: emergency items are dispatched same-hour, urgent items same-day, and routine items within a few business days. If a repair exceeds your pre-set approval threshold, we contact you with the scope and estimate before authorizing the work. Every repair includes before-and-after photos in your portal.
Yes. At each lease renewal, we provide a market analysis and recommend a rent adjustment based on local comparables, property condition, and occupancy trends. You make the final decision. We handle the notice to the resident and update the lease accordingly. Texas does not have rent control, so increases are governed only by the lease terms.
We handle all resident communications on your behalf. Lease violations are documented in writing, notices are posted per Texas law, and escalation follows a predictable, compliance-focused process. We'll keep you informed at every step, and if legal action becomes necessary, we coordinate with licensed attorneys who specialize in Texas landlord-tenant law.
Everything lives in your secure owner portal — monthly statements, year-to-date ledgers, work order history, inspection reports, and year-end 1099 tax documents. You can log in 24/7 from any device. We also send monthly email summaries if you prefer a push notification approach.
Our agreement includes a termination clause with a defined notice period (typically 30 days). There are no penalties or early-exit fees beyond the notice period. We believe you should stay with us because we earn it — not because you're locked in. If you decide to move on, we handle the transition professionally and make sure your records are fully transferred.
Log in to the Resident Portal using the credentials provided at move-in. Select "Make a Payment" and choose your method: ACH bank transfer, debit card, or credit card. You can also set up autopay to have rent withdrawn automatically each month.
Contact us as early as possible. While we're required to enforce the terms of your lease (including any late fees), we can sometimes work out a short-term plan depending on the circumstances. Communication is key — reaching out before the due date is always better than waiting.
Log in to the Resident Portal and select "Submit Maintenance Request." Describe the issue, upload photos if possible, and submit. Your request enters our system immediately and is triaged by priority. You'll receive updates as work is scheduled and completed.
Emergencies include gas leaks, sewer backups, fire damage, flooding, no heat in winter, or any situation that poses an immediate danger to health or property. These are handled through our 24/7 emergency line. Everything else — a leaky faucet, a broken blind, a running toilet — is a standard work order submitted through the portal.
Yes. Log in to the Resident Portal and navigate to your open work orders. You'll see the current status (submitted, scheduled, in progress, completed) and any notes from the vendor or our team. We send email updates at each stage as well.
Generally, routine maintenance and system repairs are the owner's responsibility. However, damage caused by misuse or negligence — for example, a clogged drain from improper disposal, or a broken window from an incident inside the home — may be charged to the resident per the lease. Your lease outlines specific responsibilities.
Under Texas law, we have 30 days after move-out to return your security deposit or provide an itemized list of deductions. The move-out inspection (compared side-by-side with your move-in photos) drives all deduction decisions. If the property is returned in the same condition as move-in — minus normal wear and tear — you'll receive a full refund.
Normal wear and tear includes things like minor scuffs on walls, slight carpet wear in traffic areas, and small nail holes from hanging pictures. Damage beyond normal use includes large holes in drywall, stained or burned carpet, broken fixtures, unauthorized paint, and pet damage. Move-in photos are the baseline for all comparison.
If the issue poses an immediate risk to your safety or health — gas odor, electrical sparking, flooding, fire — leave the home and call 911 first. Then call our emergency line at (832) 558-2911. For issues that feel urgent but aren't immediately dangerous (no hot water, A/C failure in summer), call the emergency line and we'll triage and dispatch accordingly.
Email support@newerapm.com or call (832) 558-2911 during business hours (Monday – Friday, 9 AM – 5 PM Central). We respond to all resident inquiries within one business day.
