Marketing, Leasing & Tenant Screening
Vacancy is the single most expensive line item on a rental property. Every day a property sits empty is rent you'll never recover — which is why marketing and leasing is the first service we take seriously. We start with high-quality listing photography, a written description crafted to attract qualified renters, and syndication to all of the major rental platforms: Zillow, Trulia, Apartments.com, Realtor.com, Rent., HotPads, and our own website.
Every interested applicant is qualified before we ever schedule a showing. Our screening process is thorough and Fair-Housing compliant: a full three-bureau credit report, nationwide criminal background check, eviction history, income verification (typically 3× monthly rent), employment verification, and direct contact with previous landlords. We apply the same consistent standards to every applicant — always.
Once an applicant is approved, we handle everything: the lease agreement (state-compliant and regularly updated by legal counsel), security deposit collection and escrow, move-in walkthrough with full photo documentation, and the initial welcome handoff to the resident. You approve the applicant before we sign; after that, the lease is active and rent collection begins.
How It Works
Listing & Marketing Go Live
We photograph the property, write the listing, and syndicate to every major platform within 24–48 hours of the marketing agreement.
Applicants Apply & Are Screened
Every applicant completes an online application. We run credit, criminal, eviction, and income checks, and verify employment + prior landlords.
You Approve the Resident
We present qualified applicants with a summary of their screening. You have final approval authority — we never sign a lease without your sign-off.
Lease Signed & Move-in Complete
We execute the lease, collect security deposit, perform the move-in walkthrough with photos, and hand keys to the new resident.
Rent Collection & Owner Reporting
Reliable rent collection is the foundation of a profitable rental portfolio — and transparent reporting is the foundation of a sustainable owner-manager relationship. We handle both rigorously. Residents pay rent online through a secure portal via ACH, debit, or credit card. Funds clear through our trust account and are deposited directly into your designated bank account on a consistent monthly schedule.
Every owner has a secure, always-on portal with their current statement, year-to-date ledger, unit photos, work order history, and tax documents. Nothing is hidden behind a request form, nothing requires a phone call to retrieve. If you want to know where your rent is at any given moment — log in. If you want a printed statement mailed to you instead, we can do that too. The goal is simple: you should never have to chase us for information about your own property.
When a resident pays late or stops paying, our process is predictable and Texas-compliant. Late fees are assessed per the lease terms. Formal notices are posted on the legally required schedule. If a payment plan can be negotiated that preserves your cash flow and avoids eviction costs, we'll propose it to you with the math. If eviction becomes necessary, we coordinate the filing, the court date, and the turnover — keeping your vacancy window as short as possible.
How It Works
Residents Pay Online
Rent is collected through our secure resident portal. Funds clear through our trust account, not a third party.
We Deposit to Your Account
Net proceeds are transferred to your bank account on a consistent monthly schedule — typically by the 10th.
Monthly Statements Generated
Full income and expense statements post to your owner portal the same week. You can also opt-in to email PDFs.
Year-End Tax Docs Delivered
1099s and annual statements arrive every January — ready to hand to your CPA without follow-up.
Maintenance & Vendor Management
Maintenance is where most property managers either overspend or underperform. Newera does neither. Every vendor in our network is licensed, insured, and vetted before they ever touch a Newera-managed property. We've built long-term relationships with HVAC techs, plumbers, electricians, roofers, and general handymen across Houston — which means we get fair pricing, prompt service, and skilled work consistently.
When a resident submits a maintenance request through the portal, the ticket enters our system immediately and is triaged by priority. Routine items (a leaky faucet, a broken blind) are scheduled within a few business days. Urgent items (a non-functioning A/C unit in July, a water leak) are dispatched same-day. Emergency items (gas leak, sewer backup, fire hazard) are handled through our 24/7 emergency line — a real person answers, dispatches a vendor, and notifies you immediately.
Every repair gets documented. Before-and-after photos are uploaded to your portal, invoices are itemized, and work orders are kept on file for the life of the property. If a repair costs more than a pre-agreed threshold (typically $300–$500, set with you at onboarding), we call you before authorizing the work. No surprises, no "management fee" markups on vendor invoices, no mystery charges on your statement.
How It Works
Resident Submits a Request
Through the portal, by phone, or in an emergency by 24/7 phone line. Tickets are logged and triaged within minutes.
Priority Triaged & Vendor Dispatched
Emergency → same-hour. Urgent → same-day. Routine → within a few business days. Work scope is documented before dispatch.
Owner Notified for Major Work
Anything above your pre-set threshold gets a call (or email, your preference) with scope and estimate, before any work is authorized.
Work Completed & Documented
Before/after photos, itemized invoice, and work notes are uploaded to your portal. The work order closes when you can see the result.
Inspections & Property Oversight
Inspections are what separate property management from property collection. A property that's inspected on a consistent schedule holds its value; one that isn't develops problems that compound silently. We perform a formal move-in inspection at lease start, a mid-lease check at the six-month mark, and a move-out inspection at lease end — each one with full photographic documentation uploaded directly to your portal.
The move-in inspection is where expectations are set. Every room is photographed. Every appliance is tested. Every fixture is documented. The resident signs off on the condition report, which becomes the baseline we use at move-out to determine security deposit disposition. If a wall had a ding at move-in, the photos prove it. If the carpet was new, the photos prove that too. No he-said-she-said, no disputed deposit claims.
Mid-lease inspections are where we catch the issues residents don't report — a slow plumbing leak under a sink, a fence panel starting to rot, a gutter issue that's going to become a roof issue. These inspections are short, respectful of the resident's privacy, and focused on the property's long-term health. You receive a written report with photos and recommendations within 48 hours. Small issues get scheduled for repair. Larger capital concerns are flagged with estimates for your next quarterly planning conversation.
How It Works
Move-in Inspection
Performed at lease start with the resident present. Full written report and 100+ photos uploaded the same day.
Mid-lease Inspection
At the 6-month mark. Scheduled with proper notice to resident. Focus: deferred maintenance and property condition.
Move-out Inspection
Side-by-side photo comparison to move-in. Drives an itemized, defensible security deposit return decision.
Annual Property Assessment
Year-end report with current condition, recommended improvements, and capital expense forecast for next year.
Transparent Pricing — No Surprises
We'll publish our full fee schedule here once onboarding is finalized. In the meantime, we'll walk you through pricing in detail during your free consultation.
Our Pricing Philosophy
We charge a flat monthly management fee plus standard leasing and renewal fees. No hidden charges. No vendor invoice markups. No "administration" fees tacked on. Before you sign a management agreement, you'll see every fee spelled out in writing — and every line item will match what you see on your monthly statements.
Request Our Fee ScheduleReady to See Newera in Action?
Schedule a free consultation. We'll analyze your property, answer your questions, and show you exactly how we'd manage it — before you commit to anything.